News & events

School students are one of our key customers, here at Newcastle Transport. So, it’s important that we give school children the confidence to travel to and from school by bus. This includes not only when on board but getting to the bus stop and getting off the bus. The Customer Experience team have developed educational […]

Newcastle Transport is celebrating safety on the light rail and we’d love your help! From 28 June to 30 July 2021 we want to see school aged children (Kindergarten to Year 12) across Newcastle use their creativity and imagination to come up with great poster designs that will help us to make sure our customers […]

The health and wellbeing of our staff, customers and the community is our top priority. Please follow NSW Health advice and Transport for NSW restrictions when using our services. Newcastle Transport would like to thank our customers and staff for their support and hard work during this time. Across NSW Mandatory face masks across NSW […]

Keolis Downer, the operator of Newcastle Transport is looking for people with a genuine interest and ‘drive’ to provide fantastic customer service to their customers. Keolis Downer Hunter General Manager, Mark Dunlop, said being a professional Bus Operator involves a lot more than driving. “Not only are they responsible for getting our customers to their […]

Happy Easter from Newcastle Transport! Newcastle Transport’s Easter Colouring-in Competition With the Easter Bunny’s visit just around the corner, to celebrate Newcastle Transport is inviting all our customers to decorate our Easter-themed bus, ferry or light rail with your favourite colours. There are 12 awesome Easter prize packs up for grabs and all colouring-in abilities […]

Newcastle Transport Travel Experience Day is designed to help customers become more familiar with public transport. You can practise getting on and off an accessible tram, bus and ferry in a static situation, and have a chat to our customer service officers who will be there to assist you.

Everyone has a part to play in staying safe around buses. Whether you're walking, driving or riding, it's always important to Be Bus Aware. Read our safety tips to learn how you can stay safer when you are next travelling on a bus, or sharing the road with our services.