Face masks are now mandatory across NSW on public transport

The health and wellbeing of our staff, customers and the community is our top priority. Please follow NSW Health advice and Transport for NSW restrictions when using our services.

Newcastle Transport would like to thank our customers and staff for their support and hard work during this time.

Across NSW

  • Mandatory face masks across NSW on public transport including taxis, ride share and hire cars.
  • Look for green dots – sit or stand where you see a green dot on public transport.
  • Avoid non-essential travel
  • Avoid travel to Greater Sydney unless essential AND people will need to observe the stay at home order when they go back home.

We are also asking you to:

  • Use travel apps to check the capacity of your service or to plan your trip outside of peak period.
  • Practise good hand hygiene by washing your hands regularly to protect yourself, fellow commuters and Newcastle Transport staff
  • Cover any sneezes or coughs with your inner elbow or with a tissue that is then discarded
  • Stay at home and avoid travel altogether if unwell
  • Use Opal and contactless payments.

To help protect the health of our staff, please:

  • Avoid close contact with staff at stations, stops, wharves and on board services
  • On bus services, please do not use the Opal reader at the front of the bus and stand behind the red no standing zone
  • On light rail, please sit away from the drivers cabin as directed

Other precautionary measures in place to limit the spread of COVID-19:

  • Each bus, ferry and tram undergo a daily deep clean and there is additional cleaning throughout the day, with special attention on high frequency touch surfaces
  • Mid service cleaning of high touch areas on our bus services at key locations such as Customs House and John Hunter Hospital
  • Sanitisation stations at key locations in our depots to support our staff in good hygiene practices
  • Closing off the front seats to customers and closing off Opal readers next to the driver
  • Tram doors are now opening automatically at stops to minimise customer contact with trams on all light rail services
  • Any staff who feel unwell have been advised not to come into work
  • To help protect the health of your driver, Opal single tickets will no longer be sold on board buses across the Opal network. You can use an Opal card, or contactless credit or debit card or device to pay for your travel.

Visit transportnsw.info for more information.

To download a copy of the ‘mandatory mask’ messaging in languages other than English, click here.

To download a copy of the ‘look for the green dots’ messaging in languages other than English, click here.