Newcastle Transport

Find out more about changes to bus services in Wallsend

On Demand

On Demand

On Demand

Newcastle Transport On Demand is a public transport service in your area that makes going places without a car convenient, safe and reliable. Just book your ride and we'll drive you where you need to go for the cost of a public transport fare.

Newcastle Transport will pick you up from a point close to your home and take you to a designated point close to your destination within the On Demand area.

From 30 June, On Demand will expand to include Charlestown, Dudley, Whitebridge, Gateshead, Redhead, Warners Bay, Mount Hutton, Windale, Tingira Heights, Eleebana, Croudace Bay, Valentine, Belmont North and Belmont areas.

From key activity centres such as Charlestown, Warners Bay, Mount Hutton and Belmont you can connect with bus routes to continue your journey beyond the On Demand area.

This map provides details of the Newcastle Transport On Demand area so you can check whether your home or destination is included in the area. The map and Frequently Asked Questions can also be viewed below.

 

Give it a go by following these simple steps:

1.  Download the Newcastle Transport On Demand App from the App Store or from Android and register (or call 1300 590 506).

2.  Select your preferred payment option: OpalPay, credit or debit card or cash.

3.  Move the pin or type in the address of your pick up locaitons and where you want to be dropped off.

4.  Track your bus and head to the pick up location.

Please see our Terms and Conditions, and Privacy Statement

About Newcastle Transport On Demand

How to use Newcastle Transport On Demand

Map of On Demand service area

FAQs

When does the On Demand service run?

The service operates from 9am to 4pm on weekdays, 7am to 6pm on Saturday and 9am to 6pm on Sunday.

What does it cost?

The flat fare is $3.20 per trip. 

Concession fares of 50% also apply to this service.

It is important to note that this price doesn’t include the onward journey from your Transport Hub.

How do I book an On Demand service?

It is now easier than ever to book through the Newcastle Transport On Demand app. By downloading the app you can track the bus to your designated pick up point. Follow these steps to book:

1.  Download the Newcastle Transport On Demand App from the App Store or from Android and register (or call 1300 590 506).

2.  Select your preferred payment option: OpalPay, credit or debit card or cash.

3.  Move the pin or type in the address of your pick up locaitons and where you want to be dropped off.

4.  Track your bus and head to the pick up location.

If you need help downloading and using the app, our friendly customer service team are there to help you and can be contacted on 1300 590 506 or by visiting the Newcastle Transport Hub at the Newcastle Interchange.

Can I just catch my normal bus instead?

Yes. The Newcastle Transport On Demand bus trial will operate in addition to existing bus services that currently service the area.

There are a number of regular routes that operate in the On Demand area, including routes 14, 28, 29, 41, 43 and 48. 

What are the payment options?

Newcastle Transport On Demand app has been updated to accept all forms of payment including Opal, credit card and cash.

OpalPay does not include Opal benefits, such as the Transfer Discount.

Can I make multiple travel bookings?

Yes, the booking system allows you to book multiple trips at once so that you can plan ahead up to 3 months in advance.

Your payments will be collected at the time of your booking so please remember to cancel or change bookings made in advance if your circumstances change.

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