Lake Macquarie On Demand Service Continues In Popularity

Now in its sixth year, Newcastle Transport’s On Demand service is transforming how people in Lake Macquarie get around. This convenient public transport option lets you book a ride from your phone using the Newcastle Transport On Demand App via the App Store or Google Play, or by calling, allowing you to plan your trips with ease. The service picks you up from a nearby location and drops you close to your destination within the On Demand area. Think of it like your Uber bus service!

Wide Coverage Across Lake Macquarie
The On Demand service covers several suburbs across eastern Lake Macquarie, including Charlestown, Warners Bay, Belmont, Redhead, and more. Whether you’re heading to Charlestown Square, Lake Macquarie Fair, or Belmont Hospital, this service offers a flexible way to reach key destinations. You can even connect with bus routes beyond the On Demand zone, making it easy to continue your journey.

Continuing Popularity
Each month, an average of 3,613 passengers use Newcastle Transport On Demand. This year, over 1,450 unique customers have already taken advantage of the service, with most riders using it around 20 times, showing that it’s becoming a regular choice for many. One dedicated customer even used the service 360 times last year!

Who’s Riding and Where?
Charlestown is the busiest suburb, with 26% of all boardings happening there, followed by Windale (15.7%) and Mount Hutton (9.2%). Popular destinations include Charlestown Square, Belmont Shops, and Belmont 16 Footers, offering easy access to local shopping and entertainment.

High Customer Satisfaction
Passengers are loving the On Demand service, with a near-perfect rating of 4.89 out of 5 in August. Many customers appreciate the personalised, local feel of the service, with frequent riders getting to know the drivers and enjoying a more tailored experience than they would with traditional public transport.

A Smart Solution for Local Travel
On Demand helps reduce car reliance, improves mobility for those with accessibility needs, and fosters greater connection by reducing social isolation.

If you’re looking for a reliable, flexible way to travel around Lake Macquarie, Newcastle Transport On Demand is the perfect solution. With its growing popularity and glowing customer reviews, it’s clear that this service is making a difference for local residents.

Give it a go by following these simple steps:

1.  Download the Newcastle Transport On Demand App from the App Store or from Google Play to register and log in with your Transport Connect credentials.

2.  Move the pin or type in the address of your pick up location and where you want to be dropped off.

3.  Track your bus and head to the pick up location.