One million customers on Newcastle light rail

23.12.19

Today Newcastle light rail carried its one millionth customer, since launching in February this year. Customer, Rohan Cattell, a regular light rail commuter travelling to work in Newcastle CBD was amazed by the attention after tapping on at the Newcastle Interchange on his way to the Queens Wharf stop. To celebrate the milestone, Rohan and […]
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Spreading Christmas cheer across Newcastle Transport

23.12.19

It’s beginning to look a lot like Christmas at Newcastle Transport with the famous Christmas bus returning to the network on the 1 December. It is hard not to find your Christmas spirit with over 1,000 baubles, 100 metres of garland, 1,200 lights and carols playing inside the bus, making catching the bus extra special. […]
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Contactless payment is here

2.09.19

From Monday 2 September, Newcastle Transport will have contactless payment technology fitted to our bus and ferry services, in addition to the existing contactless payment technology available on light rail services. This means you can now tap on and off using your credit card or linked device on Opal readers on all Newcastle Transport bus, […]
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Newcastle Transport On Demand continues to grow

27.08.19

Newcastle Transport’s On Demand patronage has increased by 73% since the service area expanded on 30 June, with over 4,800 customer trips recorded in July. Keolis Downer Hunter Director of Corporate Affairs, Andrew Fletcher said the latest data shows Lake Macquarie residents are continuing to embrace the On Demand service with many customers using the […]
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Safety focus: look, listen and be alert around trams

12.08.19

Today marks the start of Rail Safety Week 2019, an initiative to raise community awareness around rail safety. With light rail in Newcastle up and running for almost six months now, Rail Safety Week offers a timely reminder for everyone to be safe around trams. Newcastle Transport tram drivers are trained to look out for […]
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Refurbished ‘Shortland’ ferry returns to service

16.07.19

The Shortland ferry has returned to service between Queens Wharf and Stockton after undergoing a major refurbishment. The Hunter underwent the same refurbishment in the second half of 2018. Both ferries have more than 30 years of service on Newcastle Harbour and are a critical part of Newcastle’s integrated transport network, connecting customers north of […]
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Look out for Newcastle Transport service changes

28.06.19

Newcastle Transport customers will notice improved reliability and connections as the new bus and ferry timetable begins on Sunday and On Demand services expand to more suburbs in Lake Macquarie. Timings have been tweaked on bus and ferry services, including some school bus services, to improve reliability and better meet customer needs. There have been […]
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Check your school bus trip prior to 1 July

24.06.19

Parents and students are being urged to check their school bus timetable ahead of changes to some school services from 1 July designed to improve reliability. Keolis Downer Corporate Affairs Director, Andrew Fletcher said Newcastle Transport operates over 150 school services every weekday, in addition to regular bus routes, transporting over 7,000 students to and […]
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Be prepared: plan your trip now

17.06.19

Customers are being encouraged to plan their trip ahead of service improvements that will take effect across the Newcastle Transport network on Sunday 30 June. Keolis Downer Corporate Affairs Director, Andrew Fletcher said customer and staff feedback and data from over 200,000 trips has informed the changes, which will improve reliability and connections, and ensure […]
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Newcastle Transport service improvements

3.06.19

Newcastle Transport’s On-Demand service area will double in size from 30 June this year, to extend to 27,000 residents in Redhead, Jewells, Floraville, Croudace Bay, Valentine, Belmont North and Belmont. Andrew Fletcher, Keolis Downer Hunter Director of Corporate Affairs, said they have listened to customers, spoken to their drivers and analysed their data in making […]
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