About us
Newcastle Transport is the integrated transport provider for Newcastle, and is responsible for running buses, ferries, the light rail and the multi-modal Newcastle Interchange. Keolis is the custodian of a 10 year contract to design and run Newcastle Transport services across all modes of travel.
Over the 10-year contract, we will continue to review the network in line with customer feedback, consult with the community and monitor the network to ensure we are delivering a transport solution locals want.
Newcastle Transport is part of Revitalising Newcastle, a NSW Government program focused on activating the city to attract people, new enterprises and tourism to Newcastle.
Keolis Australia and New Zealand is a leading operator and integrator of public transport, enabling over 100 million passenger journeys each year. With more than 3,500 employees across five states, we deliver safe, reliable, and sustainable mobility solutions that connect communities and enhance everyday journeys.
We have been part of Australia’s public transport landscape for over 15 years. Today, our operations span complex and diverse networks across urban, regional, and growing metropolitan environments, including Gold Coast (G:link), operation of more than 1,300 buses in NSW, WA, SA, QLD and Adelaide (customer service and maintenance for Metro train services).
As part of the global Keolis Group, operating in 13 countries, we combine international best practice with local knowledge. This enables us to deliver innovative, future-ready mobility solutions in partnership with governments and transport authorities.
Keolis has a contract with Transport for NSW, under which the government sets minimum service standards and KPIs, and the operator has a level of autonomy to plan and run services.
The contract contains increased performance standards and KPIs, including financial incentives to grow patronage, and therefore a strong incentive to improve services and deliver transport services locals want.